IMD App Privacy Policy

Last updated: July 17, 2025

Your privacy matters to us at IMD Limited. This Privacy Policy explains how IMD Limited ("IMD," "we," "us," or "our") collects, uses, and shares your information when you use the IMD App (our "Service"). It also outlines your privacy rights and how the law protects you.

By using our Service, you agree to the collection and use of your information as described in this policy.

1. Key Definitions

To make this policy clear, here's what some important terms mean:

  • Account: A unique account created for you to access and use our Service.
  • Company: Refers to IMD Limited, located at ------------------------------
  • Cookies: Small files placed on your device by a website that store details of your Browse history, among other uses.
  • Country: Refers to New Zealand.
  • Device: Any device capable of accessing our Service, such as a computer, mobile phone, or tablet.
  • Personal Data: Any information that identifies or can be used to identify an individual.
  • Service: Refers to the IMD App and the associated website accessible at https://www.imd.co.nz/.
  • Service Provider: Any natural or legal person processing data on behalf of IMD. This includes third-party companies or individuals we employ to facilitate, provide, or analyse our Service.
  • Usage Data: Data collected automatically, generated either by using the Service or from its infrastructure (e.g., the duration of a page visit).
  • You: The individual accessing or using our Service, or the company or legal entity on whose behalf that individual is using the Service.

2. Collecting Your Personal Data

Types of Data We Collect

When you use our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but isn't limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

We also automatically collect Usage Data when you use the Service. This can include:

  • Your Device's Internet Protocol (IP) address
  • Browser type and version
  • Pages of our Service you visit, along with the time and date of your visit
  • Time spent on those pages
  • Unique device identifiers and other diagnostic data

If you access the Service via a mobile device, we may automatically collect additional information, such as:

  • The type of mobile device you use
  • Your mobile device's unique ID
  • Your mobile device's IP address
  • Your mobile operating system
  • The type of mobile internet browser you use
  • Other unique device identifiers and diagnostic data
Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (like beacons, tags, and scripts) to monitor activity on our Service and store certain information. These technologies help us improve and analyse our Service.

The types of technologies we use include:

  • Cookies (or Browser Cookies): Small files placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when one is being sent. However, if you don't accept Cookies, some parts of our Service may not function correctly. Unless you've adjusted your browser settings to refuse Cookies, our Service may use them.
  • Flash Cookies: Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or activity. Flash Cookies are managed differently from Browser Cookies. For details on deleting Flash Cookies, refer to Adobe's guide on disabling local shared objects.
  • Web Beacons: Small electronic files (also called clear gifs, pixel tags, or single-pixel gifs) embedded in certain sections of our Service and emails. These allow us, for example, to count users who have visited those pages or opened an email, and to gather other website statistics (e.g., recording section popularity, verifying system integrity).

Cookies can be "Persistent" (remaining on your device when you go offline) or "Session" (deleted as soon as you close your web browser). We use both Session and Persistent Cookies for the following purposes:

  • Necessary / Essential Cookies (Session): Administered by us. These are vital for providing the services available through the App and enabling certain features. They help authenticate users and prevent fraudulent use of accounts. Without them, the services you've requested cannot be provided.
  • Cookies Policy / Notice Acceptance Cookies (Persistent): Administered by us. These identify if users have accepted the use of cookies on the Service.
  • Functionality Cookies (Persistent): Administered by us. These allow us to remember your choices (like login details or language preferences) to provide a more personalised experience and avoid you re-entering preferences each time you use the Service.

For more details about the cookies we use and your choices, please refer to our Cookies Policy or the Cookies section of this Privacy Policy.

3. How We Use Your Personal Data

IMD Limited may use your Personal Data for various purposes, including:

  • Providing and Maintaining our Service: This includes monitoring how our Service is used.
  • Managing Your Account: To manage your registration as a user and grant you access to different functionalities available to registered users.
  • Fulfilling Contracts: For the development, compliance, and execution of purchase contracts for products, items, or services you've acquired through the Service, or any other contract with us.
  • Contacting You: To send you updates or informative communications related to Service functionalities, products, or contracted services (including security updates), via email, phone calls, SMS, or mobile app push notifications, when necessary or reasonable.
  • Providing News and Offers: To send you news, special offers, and general information about other goods, services, and events similar to those you've already purchased or enquired about, unless you've opted out.
  • Managing Your Requests: To attend to and manage your requests to us.
  • Business Transfers: To evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets. This may involve transferring Personal Data held about our Service users.
  • Other Purposes: For data analysis, identifying usage trends, assessing the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.
Sharing Your Personal Data

We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyse the use of our Service, and to contact you.
  • For Business Transfers: We may share or transfer your personal information during negotiations or in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Affiliates: We may share your information with our affiliates (our parent company, subsidiaries, joint venture partners, or other companies we control or are under common control with us). We require these affiliates to adhere to this Privacy Policy.
  • With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • With Other Users: When you share personal information or interact in public areas of the Service, such information may be viewed by all users and may be publicly distributed.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Retaining Your Personal Data

IMD Limited retains your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. We will keep and use your Personal Data to the extent needed to comply with our legal obligations (e.g., if required by applicable laws), resolve disputes, and enforce our legal agreements and policies.

We generally retain Usage Data for a shorter period, unless it's used to enhance the security or functionality of our Service, or if we are legally obligated to retain it for longer.

5. Transferring Your Personal Data

Your information, including Personal Data, is processed at IMD Limited's operating offices and any other locations where the parties involved in processing are based. This means your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ.

Your consent to this Privacy Policy, followed by your submission of such information, indicates your agreement to this transfer.

IMD Limited will take all reasonably necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to an organisation or country unless adequate controls, including the security of your data and other personal information, are in place.

6. Disclosing Your Personal Data

Business Transactions

If IMD Limited is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, IMD Limited may be required to disclose your Personal Data if mandated by law or in response to valid requests by public authorities (e.g., a court or government agency).

Other Legal Requirements

IMD Limited may disclose your Personal Data in good faith if we believe such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of IMD Limited
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Service users or the public
  • Protect against legal liability

7. Security of Your Personal Data

While the security of your Personal Data is important to us, please remember that no method of transmission over the Internet or electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Children's Privacy

Our Service is not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under 13 without verifiable parental consent, we will take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

9. Links to Other Websites

Our Service may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page.

We will also inform you via email and/or a prominent notice on our Service before the change becomes effective, and we'll update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us: